Information

General

• If you wish to order an item just email us the name of the items you would like along with any other specific details or any customize preferences. Once you have done this we will email you the prices, and the total cost of your order.

•Ancient-lamps has been shipping internationally for years past to many countries. All orders are shipped the following 2-3 business days once payment has been received. If the item you have ordered is not in stock at that moment we will notify you about the delivery time.

• Orders are sent by registered air mail postal service so that you have the ability to track your package at any time online. Once your package has been sent you will receive an email with the tracking number along with the estimated arrival time of your package.

 

Payment

• The most efficient way for both customer and manufacturer is through PayPal as it is the safest and easiest way of payment. You will get a notification when your lamps are ready, and then we’ll recieve the payment. We do not accept payment before your lamps are ready in case there are unforeseen delays. When you place an order you will receive a money request from ancient-lamps through PayPal payment is quick and safe. (If you do not wish to use PayPal contact us and we can arrange another method of payment.)

 

Guarantee
• We are confident that you will be satisfied with our creations from Ancient-lamps. As a small accomplished company we have high standards and we want to keep it that way. We take pride in our quality, punctuality and service to all who show interest in Ancient-lamps. Your order is guaranteed to leave our studio complete and in perfect condition. We personally supervise the packaging process and have extreme confidence in our system. If the item should reach you damaged we will replace it by sending a new one once you have filed a claim with us. Your claim must be filed within 5 days of the date shown to be the delivery date. Together with your claim you must supply digital photos of the damage that show clearly the problem. We want our customers to enjoy our products at their highest potential. Our goal is to have happy costumers and this is a guarantee.

• We’ve made several custom lamps, mostly for weddings and decoration. The cost depends on the style you need. If you want something unique, send us an email. But please keep in mind custom orders can take some time to complete, so think wise!


Original Selinus